What if I have a medical emergency after hours?
For a life-threatening emergency, dial 911 immediately. For urgent medical needs, call our office at 704-316-1125 and clinical triage or the physician on call will be glad to assist you.
What are your hours of operation?
Our office is open Monday through Friday, 8:30 a.m. to 5 p.m.
How do I obtain a prescription refill?
If you need a refill of a current prescription, please contact your pharmacy before your supply runs out. The pharmacy will contact your provider for approval of the refill. Please allow one working day for any medication refill. Refills are not handled after hours, on holidays or weekends.
When will I receive my lab results?
You should receive notification of laboratory results by mail within three weeks of your test. If your results require immediate notification, we will call you with the results.
How do I have my medical records sent to another practice?
To release records to a specialist or another practice, we need your written permission. We have forms in the office available for that purpose. The process of transferring records is time consuming, and it requires two weeks for completion.
Where can I park?
The visitor parking deck for Midtown Medical Plaza has a main entrance on Randolph Road, just east of Caswell Road. Another entrance is located on Providence Road, just east of Caswell Road.
Is there handicap access?
The building is handicap accessible. Handicap parking spots are available on the first level of the parking deck as you enter it from the Randolph Road entrance.
Will you take care of me if I am admitted to the hospital?
If you are ever admitted to Novant Health Presbyterian Medical Center, a team of in-hospital specialists, Novant Health Inpatient Care Specialists, will admit and care for you. This team is available 24 hours a day to manage inpatients. Because of their constant presence in the hospital, they can respond promptly to changes in a patient's condition and report test results to us in a timely fashion.